Return and Warranty

Our Promise

This page details Returns, Exchanges, and Warranty for LivingStar, which is a home essential brand. We promise to be your trusted partner for technology by delivering the advice, service, and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return, or repair. With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. Once we receive your return, we will process it within 2 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period which is 30 days from the date we ship the product.

Return Shipping Cost is FREE. Contact us for details at or call 562-406-7289


About the warranty and service parts

We typically carry service parts for 5 years or longer. Most products are covered by the manufacturer’s warranty for 1 year. The LivingStar 7500 and LivingStar 7900 bidet seats warranty period is 2 years. Also, an extended warranty is available.